Last Updated: 18 January 2020
Please read the policy carefully as it applies to the services we provide you. It applies to our consumer, sole trader and partnership customers but doesn’t apply to the information we hold about companies or organisations. It also applies even if you’re not one of our customers and you interact with us, such as by:.
It also applies even if you’re not one of our customers and you interact with us, such as by:
We want to make sure that any personal information we hold about you is up to date. If you think your personal information is inaccurate, you can ask us to correct or remove it at no charge to you. Please contact our data protection officer by emailing [email protected]
Under the Data Protection Act 1998, you have a right to know what personal information we hold about you. If you'd like a copy of the information you are entitled to please write to: Data Protection Officer, NEXT POINT HOST LTD, 27 Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM, clearly identifying yourself and the information you require. We may charge you £20 to cover the cost of processing your request and supplying your information to you. We will ask you to provide identification to ensure we do not disclose your information to the wrong people.
We’ve explained the different ways we use your personal information in the following situations:
We’ll use your personal information to provide you with services.
This means we’ll:
We use the following to provide services and manage your account:
We use this information to carry out our contract (or to prepare a contract) and provide services to you. If you don’t give us the correct information or ask us to delete it, we might not be able to provide you with the service you ordered from us.
A cookie is a text - only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways:
Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Disabling / enabling cookies
You can accept or decline cookies by modifying the setting in your browser. Please note that if you disable cookies you may not be able to use all the features of our Website or Nextpointhost services.
If you don’t pay your bills, we might ask a debt recovery agency to collect what you owe. We’ll give them information about you (such as your contact details) and your account (the amount of the debt) and may choose to sell the debt to another organisation to allow us to receive the amount due.
We’ll use your personal information to help prevent and detect crime and fraud. We’ll also use it to prevent and detect criminal attacks on our network or against your equipment. We monitor traffic over our network and track malware and cyber-attacks.
To do that we use the following information, but only where strictly necessary.
We use this personal information because we have a legitimate interest in protecting our network and business from attacks and to prevent and detect crime and fraud. Doing this helps make sure our network works properly and helps protect you from attacks.
We might have to release personal information about you to meet our legal and regulatory obligations.
Under investigatory powers legislation, we might have to share personal information about you to government and law enforcement agencies, such as the police, to help detect and stop crime, prosecute offenders and protect national security.
They might ask for the following details.
The balance between privacy and investigatory powers is challenging. We share your personal information when the law says we have to, but we have strong oversight of what we do and get expert advice to make sure we’re doing the right thing to protect your right to privacy.
We’ll also share personal information about you where we have to legally share it with another person. That might be when a law says we have to share that information or because of a court order.
We have strict security measures to protect your personal information we collect, both during transmission and once received and stored. We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.
We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. We’ll keep:
In other cases we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. Sometimes we’ll keep it for longer if we need to by law, otherwise we delete it.
To easily access, view, update, delete or port your personal information, or to update your subscription preferences, please sign into your Client Area and visit “Edit Account Details”.
If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
You can get in touch with our data protection officer by emailing [email protected] or by writing to the address below and mark it for their attention.
NEXT POINT HOST LTD
27 Old Gloucester Street
If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner - https://ico.org.uk/.
Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.