Privacy Policy

Last Updated: 18 January 2020

Your privacy is important to us. This privacy policy describes the information practices which we NEXT POINT HOST LTD, trading as “Forex® VPS® UK” (“we”, “us”) employ in relation to the information which you, (“you”, “your”) provide when using the “forexvps.london” site (“Website”) or otherwise communicate with us in respect of our services. By accessing and using the Website and/or communicating with us in respect of our services you are accepting and agreeing to the practices described in this Privacy Policy.

Please read the policy carefully as it applies to the services we provide you. It applies to our consumer, sole trader and partnership customers but doesn’t apply to the information we hold about companies or organisations. It also applies even if you’re not one of our customers and you interact with us, such as by:.

It also applies even if you’re not one of our customers and you interact with us, such as by:

  • using one of our products or services – paid for by someone else
  • calling our helpdesk
  • generally enquiring about our services

If you need to give us personal information about someone else in relation to our services, the privacy policy will also apply. If we need the permission of the other person to use that information, we’ll ask you to check they are OK with this.

We want to make sure that any personal information we hold about you is up to date. If you think your personal information is inaccurate, you can ask us to correct or remove it at no charge to you. Please contact our data protection officer by emailing [email protected]

Under the Data Protection Act 1998, you have a right to know what personal information we hold about you. If you'd like a copy of the information you are entitled to please write to: Data Protection Officer, NEXT POINT HOST LTD, 27 Old Gloucester Street, LONDON, WC1N 3AX, UNITED KINGDOM, clearly identifying yourself and the information you require. We may charge you £20 to cover the cost of processing your request and supplying your information to you. We will ask you to provide identification to ensure we do not disclose your information to the wrong people.

What kinds of personal information do we collect and how do we use it?

We’ve explained the different ways we use your personal information in the following situations:

To provide you with services

We’ll use your personal information to provide you with services.

This means we’ll:

  • record details about the services you use or order from us.
  • send you service information messages (we’ll send you messages to confirm your order and tell you about any changes that might affect your service, like when we have infrastructure work planned or need to fix something).
  • update you on when we’ll connect or install your services.
  • let you log in to the online customer portal.
  • charge you and make sure your payment reaches us.

We use the following to provide services and manage your account:

  • Your contact details and other information to confirm your identity and your communications with us. This includes your name, address, phone number, email address, passwords and credentials (such as the security questions and answers we have on your account).
  • Your communications with us, including emails, webchats and phone calls.
  • VERY IMPORTANT! When your credit or debit card account information is being transmitted to our Site, it will be protected by cryptographic protocols. To be clear, We do not store customer credit card details! we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
  • Your communications with us, including emails, webchats and phone calls.

We use this information to carry out our contract (or to prepare a contract) and provide services to you. If you don’t give us the correct information or ask us to delete it, we might not be able to provide you with the service you ordered from us.

Information collected automatically using cookies

A cookie is a text - only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

When you visit our Website we send you a cookie. Cookies may be used in the following ways:

  • To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages, save language preference data and see information which you have input online).
  • To enable us to keep you logged in and authorised to use our services for a period of time.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Disabling / enabling cookies

You can accept or decline cookies by modifying the setting in your browser. Please note that if you disable cookies you may not be able to use all the features of our Website or Nextpointhost services.

To collect debt

If you don’t pay your bills, we might ask a debt recovery agency to collect what you owe. We’ll give them information about you (such as your contact details) and your account (the amount of the debt) and may choose to sell the debt to another organisation to allow us to receive the amount due.

To prevent and detect crime

We’ll use your personal information to help prevent and detect crime and fraud. We’ll also use it to prevent and detect criminal attacks on our network or against your equipment. We monitor traffic over our network and track malware and cyber-attacks.

To do that we use the following information, but only where strictly necessary.

  • Your contact details and other information to confirm your identity and communications with us. This includes your name, address, phone number, email address, passwords and credentials (for example, security questions).
  • Details of the services you’ve bought and how you use them.
  • CCTV footage in and around our buildings.

We use this personal information because we have a legitimate interest in protecting our network and business from attacks and to prevent and detect crime and fraud. Doing this helps make sure our network works properly and helps protect you from attacks.

To meet our legal and regulatory obligations

We might have to release personal information about you to meet our legal and regulatory obligations.

To law enforcement agencies

Under investigatory powers legislation, we might have to share personal information about you to government and law enforcement agencies, such as the police, to help detect and stop crime, prosecute offenders and protect national security.

They might ask for the following details.

  • Your contact details. This includes your name, address, phone number, email address, passwords and credentials (such as your security questions and answers) needed to confirm your identity and your communications with us.
  • Your communications with us, such as calls, emails and webchats.
  • Details of the services you’ve bought and how you use them.

The balance between privacy and investigatory powers is challenging. We share your personal information when the law says we have to, but we have strong oversight of what we do and get expert advice to make sure we’re doing the right thing to protect your right to privacy.

We’ll also share personal information about you where we have to legally share it with another person. That might be when a law says we have to share that information or because of a court order.

How do we protect your personal information?

We have strict security measures to protect your personal information we collect, both during transmission and once received and stored. We check your identity when you get in touch with us, and we follow our security procedures and apply suitable technical measures, such as encryption, to protect your information.

How long do we keep your personal information?

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. We’ll keep:

  • a copy of your bills for six years from the date of the bill
  • your contact details on file while you’re one of our customers, and for six years after
  • details relating to any dispute for six years after it was closed

In other cases we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. Sometimes we’ll keep it for longer if we need to by law, otherwise we delete it.

How you can access, update or delete your data?

To easily access, view, update, delete or port your personal information, or to update your subscription preferences, please sign into your Client Area and visit “Edit Account Details”.

If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

Got a question about how we use your information?

You can get in touch with our data protection officer by emailing [email protected] or by writing to the address below and mark it for their attention.

If you’d like any more details, or you have comments or questions about our privacy policy, write to us at:

NEXT POINT HOST LTD
27 Old Gloucester Street
LONDON
WC1N 3AX
UNITED KINGDOM

If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner - https://ico.org.uk/.

Changes to this policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Collection of information by third-party sites

Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.

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